Frequently asked questions

We keep a selection of popular tanks in stock for same day collection or quick dispatch, and our manufacturers hold stock of most lines. Some products, particularly the larger tanks, are made to order. The lead time is shown on every product page, and if you need something quickly, give us a call.

Collection is available on most items, but stock is held at different locations around the UK. Please contact us before ordering so we can confirm where and when you can collect.

Contact us as soon as possible and we'll do our best to help. You can cancel before your order is made or dispatched. Made-to-order tanks can't be cancelled once manufacturing has started, and once an order has been dispatched it's treated as a return. See our Returns Policy.

Yes. If your business or organisation needs a proforma before paying, send us a message with the products you need and your delivery postcode, and we'll email one over.

Yes. Email your purchase order to contact@fuelstoragetanks.co.uk and we'll take it from there.

Every product shows its lead time under the product title. We update these regularly, but they can change with manufacturer workload and transport availability. You'll get an email with your expected delivery date, and for large tanks the haulier may contact you directly to book the delivery in.

Delivery depends on the product, the quantity and your postcode. For standard UK mainland postcodes the cost is calculated at checkout once you enter your postcode, and some products include free delivery. Some areas, including the Scottish Highlands, islands and parts of Wales, may cost extra. Please check our Delivery Terms or contact us for a quote.

We deliver to mainland UK: England, Scotland and Wales. Some products are only available for delivery to England and Wales, and this is shown on the product page. We don't ship internationally.

Yes, on selected tanks. Stocked tanks are held around the UK for next-day delivery or same day collection. Take a look at our next-day delivery oil tanks, or call us if time is tight, as we may have other options not shown on the website.

It depends on the tank, and the delivery method is shown on each product page:

• Tail lift delivery: the tank is lowered to the ground at the kerbside.
• Customer offload: you'll need suitable lifting equipment, such as a forklift or telehandler, or enough people to lift the tank safely.
• HIAB delivery: the driver uses a crane to lift the tank off, where specified.

Deliveries are kerbside unless stated otherwise, so please make sure there's access for a large vehicle.

We recommend being there to check the goods before signing. By signing, you're confirming the packaging is intact and the goods arrived in good condition. If something looks damaged, refuse it or sign it as "damaged" and contact us straight away. If you choose to have it left in a safe place, that's at your own risk.

Most tanks travel with independent hauliers who book the delivery in with you beforehand, which matters if you need to arrange offloading. Smaller orders and accessories usually come with tracking. We're always happy to give you an update, so just get in touch.

Please report damage within 24 hours of delivery, or an incorrect item within 3 working days, by emailing contact@fuelstoragetanks.co.uk with:

• Your order number
• Photos of the item, the packaging and any damage
• A short description of the problem

We'll arrange a collection or a replacement at our cost.

Items on one order can be delivered separately if they come from different locations, so check your emails first. If a part is missing, let us know within 48 hours of delivery at contact@fuelstoragetanks.co.uk with your order number and photos.

Standard (non-custom) products can be returned within 30 days of delivery if unused, in original condition and suitable for resale. Email us with your order number and the reason, and wait for written authorisation before sending anything back. You pay for return shipping, and the refund excludes the original delivery cost and a restocking charge of up to 20% (plus VAT). Custom-made tanks can't be returned. Full details are in our Returns Policy.

Once we've received and inspected the return, refunds are processed to your original payment method within 10 working days. Your bank may then take a further 3 to 7 working days to show the money in your account.

• Visa, Mastercard and other major cards
• PayPal, including PayPal Pay in 3
• Apple Pay and Google Pay
• BACS bank transfer

Yes, PayPal Pay in 3 is available at checkout.

Yes. A VAT invoice is emailed to the address on the order once it's dispatched. If you need another copy, just ask.

It depends on how much fuel you use and how often you want to fill up. Larger tanks mean fewer deliveries and let you buy more when prices are low. As a rough guide, most homes choose an oil tank between 1,000 and 2,500 litres. Tell us your yearly usage and we'll suggest a size.

A bunded tank is a tank within a tank: if the inner tank leaks, the outer one holds the fuel. Bunding is required in many situations, for example for larger domestic tanks, tanks close to drains, watercourses or boreholes, and most commercial and farm fuel storage. Most of the tanks we sell are bunded. Your installer can confirm what's needed for your site.

The tank must sit on a flat, level, non-combustible base, such as concrete or paving slabs, that's strong enough to carry the full weight of the tank when filled and supports the whole underside. The base should extend beyond the footprint of the tank. Check the product page and the manufacturer's instructions for exact requirements.

For domestic heating oil tanks, we recommend an OFTEC-registered technician. They can certify the installation meets Building Regulations and advise on where the tank can go. For other tanks, follow the manufacturer's installation guidance.

Nominal capacity is the usable volume when the tank is filled to its safe working level. Brimful capacity is the total volume if the tank were filled to the very top. Plan your fuel orders around the nominal figure.

Many of our tanks are suitable for HVO as well as kerosene or diesel. Check the fuel suitability on the product page, or ask us before you order.

Most tanks carry a manufacturer's guarantee, and the length depends on the manufacturer. You'll find it on each product page. Some guarantees need you to register the tank with the manufacturer, so keep your paperwork and register it after installation.

Yes. Installers, farms and businesses can apply for a trade account. Once approved, trade prices on tanks are applied automatically at checkout whenever you're signed in, with no codes needed. We also quote for volume and project orders.

Yes. Sign in to your account to see past orders, download invoices and reorder.

You can save default billing and delivery addresses in your account. Changing an address won't affect an order that's already being processed, so contact us if an order needs updating.